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Fares and baggage

Rules for applying tariffs, transportation of hand luggage, baggage, pets

Change your departure date/destination and make changes to your personal information

Ordering certificates and checks, transporting weapons, additional services

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Didn't receive the itinerary receipt? Request it again

Refund of money for air tickets, saving tickets in case of no-show on one of the flights

Documents for the flight

Important information regarding documents for flights within the Russian Federation and abroad

Your opinion is valuable to us. We are always happy to receive your wishes and suggestions.

Children and parents

Information about flights with children and flight rules during pregnancy

Customers with disabilities

We treat customers with disabilities with special attention and care

You can leave feedback about our work at all stages of the flight

Deletion of personal data

Online form for requesting deletion of personal data of customers

Anti-corruption issues

Form for contacting customers, Airline employees, as well as other persons regarding the fact of inducing them to commit acts of a corruption nature and other offenses