Reviews

<div><a href="/en/feedback/tarify-i-bagazh/accordion/uteryannyj-bagazh#uteryannyj-bagazh" rel="noopener noreferrer" target="_blank">Lost or damaged baggage/hand luggage</a></div>
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<div><input id="otzyv-o-predstavitele" type="checkbox"> <label for="otzyv-o-predstavitele">Review of the representative/airport staff</label>
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<p>Dear customer!</p>
<p>It is very important for us to comply with standards and provide services at a high level. If you are dissatisfied with the quality of service, please fill out the form below with a detailed description.</p>
<p><strong>Attention! The maximum allowed size of attachments is 20Mb. Do not exceed the norm - the letter will not be sent.</strong></p>
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<div><input id="o-rabote-bortprovodnikov" type="checkbox"> <label for="o-rabote-bortprovodnikov">Feedback on the work of flight attendants</label>
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<p>Dear customer!</p>
<p>It is very important for us to comply with standards and provide services at a high level. If you are dissatisfied with the quality of service, please fill out the form below with a detailed description.</p>
<form class="form-builder" data-slug="otzyv-o-rabote-bortprovodnikov"></form></div>
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<div><input id="o-rabote-koll-centra" type="checkbox"> <label for="o-rabote-koll-centra">Feedback on the work of the call center</label>
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<p>Dear customer!</p>
<p>It is very important for us to comply with standards and provide services at a high level. If you are dissatisfied with the quality of service, please fill out the form below with a detailed description.</p>
<p><strong>Please note, if your review is not related to a review of the work of a Call Center employee, please fill out the form in the "Other" section, otherwise the request may not be processed.</strong></p>
<p>The airline's Call Center can be contacted by the following numbers: 8 (809) 505-67-77. The cost of a minute is from 69₽ to 70.83₽ without VAT. The Call Center's work schedule is around the clock, seven days a week.</p>
<p>Connection with the operator is possible if there is access to toll lines (in most cases, such access is disabled for office (corporate) phones).</p>
<p>We inform you that, unfortunately, it is not possible for Yota cellular subscribers to get through to the contact center. Please contact another mobile operator.</p>
<p><strong>To determine the reason for the non-call when filling out the form, specify</strong>:</p>
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<li>date and time of the call;</li>
<li>the mobile operator and the phone number from which the call was made;</li>
<li>which phone number did you contact.</li>
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<p>We will analyze the information based on the data that you provide and will be able to understand the reasons for the non-call.</p>
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<div><input id="okazanii-dopolnitelnyh-uslug" type="checkbox"> <label for="okazanii-dopolnitelnyh-uslug">Feedback on the provision of additional services</label>
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<p>If for some reason you think that the purchased service was rendered poorly or not specified at all, please fill out the form below with a detailed description of the situation. We will definitely sort out the situation and provide an answer.</p>
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<div><input id="otzyv-drugoe" type="checkbox"> <label for="otzyv-drugoe">Other</label>
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<p>If you have not found a suitable form, please fill out the form below:</p>
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Fares and baggage

Change booking

Services

Website

Route receipt

Refund

Documents for the flight

Love Pobeda

Children and parents

Customers with disabilities

Deletion of personal data

Anti-corruption issues

Feedback - Reviews