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Fares and baggage

Fares and baggage

If you did not pick up your baggage in the baggage claim hall or forget your belongings on board the aircraft: you need to contact the unclaimed baggage room at the arrival airport (information for Sheremetyevo).

If your baggage has not arrived: without leaving the baggage claim hall, contact the "Baggage Search" or "Baggage Claim" counter. There it is necessary to fill out an act on the loss of baggage. After filling out the act, the application will be assigned a number and will be told what to do next. If you have not received feedback within 5 days, then fill out the form below. Baggage search is carried out within 21 days.

Find out the baggage search status